Karen Hendrickson has been at UQ since 2002 in a series of high-level support roles starting at the UQ Boilerhouse Community Service and Research Centre; Faculty of Social and Behavioural Sciences; Office of the PVC Teaching and Learning; Office of the DVC Academic; and Office of the Senior Deputy Vice-Chancellor. Karen has been with SMI since late 2013. In her current role she provides support to SMI's Executive with strategic planning, projects and operational issues. She also provides secretariat support to the SMI Advisory Board. Karen was President of the University of Queensland Secretaries and Office Professionals Association for 2 years (now known as the UQPN), nominated for the Chancellor’s Award for Individual Excellence in 2010; and was a finalist in Australian Institute of Office Professionals (AIOP) Office Professional of the Year Award in 2008.