This glossary of terms has been developed to help navigate the technical language used by mining companies, including around mine closure.

These terms and their definitions have been adapted from:

18. Grievance mechanism

A procedure for managing complaints, disputes and grievances lodged by affected stakeholders about mining activities. Aims to resolve issues before they escalate. Methods for lodging a grievance include the use of suggestion boxes, hotlines, website forms or talking with a nominated person (usually a member of the community relations team).

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Professor Sandy Worden

Research Fellow, Centre for Social Responsibility in Mining

+61 7 3346 3496 CSRM homepage